Refund policy

We want you to feel confident when shopping with Zenzoo Activewear. If something is not quite right, eligible items may be returned or exchanged within 14 days of delivery.

Return Eligibility

To qualify for a return or exchange, items must be:

Unworn, unwashed, unused, and in their original condition with all original tags attached.

Items must not show signs of wear, including fragrance, deodorant, makeup, stains, damage, washing, alteration, or excessive handling.

Zenzoo reserves the right to refuse a return if the item does not meet these conditions.

Return Window

Return requests must be made within 14 days of the confirmed delivery date.

Items sent back without an approved return request may not be accepted.

Exchanges

We understand that finding the right fit is especially important when shopping for activewear.

Eligible items may be exchanged for another size, subject to availability.

Because Zenzoo releases limited capsule collections, we cannot guarantee that the requested size or style will still be available.

If an exchange is unavailable, you may choose an eligible refund instead.

Return Shipping

Customers are responsible for return shipping costs for standard returns and exchanges.

We recommend using a tracked shipping service, as Zenzoo is not responsible for return packages that are lost or damaged in transit.

If you receive an incorrect, defective, or damaged item, please contact us before returning it. Approved return shipping costs for these situations will be covered by Zenzoo.

Refunds

Once your return is received, it will be inspected to ensure it meets our return requirements.

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to an error by Zenzoo.

Final Sale

Items marked Final Sale cannot be returned or exchanged.

Any item purchased during a promotion should clearly indicate at the time of purchase whether it is considered final sale.

Damaged, Defective, or Incorrect Items

Please inspect your order once it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with:

Your order number, a brief description of the issue, and clear photos of the item.

Once reviewed, we will arrange an appropriate replacement, refund, or other resolution.

How to Start a Return

To begin a return or exchange, contact Zenzoo Customer Care with your order number and the item you would like to return.

Once your request is approved, you will receive instructions for returning your item.