Política de envío

Zenzoo Activewear currently ships throughout Canada.

Order Processing

Orders are prepared and processed as quickly as possible.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

Processing times may be longer during new collection launches, promotional periods, holidays, or periods of high order volume.

Shipping Within Canada

We ship to eligible addresses throughout Canada.

Standard Shipping costs $14.95 CAD with an estimated delivery of 3 to 7 business days.

Expedited Shipping costs $24.95 CAD with an estimated delivery of 2 to 3 business days.

Standard Shipping is free on orders over $200 CAD.

Delivery estimates are calculated at checkout based on your location and order.

Delivery Times

Delivery estimates shown at checkout are estimates only and begin once your order has been shipped.

Carrier delays, weather, holidays, customs processing, or other circumstances outside of Zenzoo's control may affect delivery times.

Tracking

Where tracking is available, you will receive your tracking information after your order has been dispatched.

Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping information is accurate before completing an order.

Please contact us as soon as possible if you notice an error.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package has not arrived within the expected timeframe, please contact us so we can help review the shipment.

Zenzoo is not responsible for delays caused by the shipping carrier, customs, weather, or other circumstances outside of our control.

Packages Marked as Delivered

If your tracking shows that your package was delivered but you cannot locate it, please check around your delivery location and with anyone who may have accepted the package.

You should also contact the shipping carrier.

If you still cannot locate your order, please contact us and we will help review the situation.

Returned Packages

If an order is returned to Zenzoo because of an incorrect address, failed delivery attempt, refusal, or other issue outside our control, additional shipping charges may apply if the customer requests that the order be shipped again.